b bajee Privacy Policy

This privacy policy applies to all users of the b bajee platform's services. When you open an account on b bajee, place bets, or use any service, you agree to comply with the terms of this policy. Reading our Terms and Conditions will give you a more detailed understanding of the full structure of our services.

b bajee believes that user privacy is a fundamental right. We therefore collect only the information that is necessary, and use it for limited and specific purposes.

1. What information we collect

We collect the following types of information at various stages of registration and use of b bajee:

1.1 Identity information

Full name and date of birth (required for age verification — to confirm 21+)
Mobile number and email address
National ID card or passport details (where required)

1.2 Financial information

Mobile banking numbers — bKash, Nagad, Rocket, Upay
Details of deposit and withdrawal transactions
Account balance and transaction history

1.3 Technical information

IP address and device type
Browser information and operating system
Navigation patterns on the site, session duration, and pages visited
Information collected through cookies and similar tracking technologies

1.4 Gaming activity information

Bet and game history, win and loss records
Bonus claims and wagering activity
VIP level progress

2. Purpose of using information

The information collected is used for the following specific purposes:

2.1 Account management and verification

Personal information is used to create your account, confirm your identity, and verify your age (21+). This is an essential part of running a safe and responsible platform.

2.2 Processing financial transactions

Financial information is used to correctly process your deposit and withdrawal requests and to ensure transaction security. Withdrawals are typically processed within 10–45 minutes.

2.3 Customer support

Our 24/7 live chat and email support team uses your information to resolve your issues. Verification of your account-related information may be required to provide assistance on b bajee.

2.4 Security and fraud prevention

Technical information and behavioural data are analysed to detect and prevent unauthorised access, fraud, and money laundering activities.

2.5 Responsible gaming

This information is used to monitor your gaming behaviour and identify potentially problematic patterns. In line with b bajee's Responsible Gaming guidelines, we place user wellbeing as our top priority.

2.6 Service improvement and personalisation

Your preferences and usage patterns are analysed to make the b bajee platform experience more relevant and improved.

3. Sharing information and third parties

b bajee never sells your personal information to third parties for marketing purposes. However, information may be disclosed in the following limited cases:

3.1 Service partners

Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and gaming software suppliers are our service partners. Only the information necessary to provide the service is shared with them, and they are also bound by strict confidentiality obligations.

3.2 Legal obligations

Information may be provided in compliance with a lawful order or direction from a competent court or law enforcement authority. In such cases, disclosure of information is considered a legal obligation.

3.3 Business transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, the terms of this privacy policy will continue to apply in such cases.

4. Methods of protecting information

b bajee follows industry-standard technology and practices to protect your information:

SSL Encryption: All information transmitted between your browser and our servers is encrypted using SSL technology.
Database security: Stored information is kept in encrypted databases where access is strictly controlled.
Access control: Only authorised staff, strictly on a need-to-know basis, can view user information.
Regular security audits: Regular security reviews are conducted to identify and address system vulnerabilities.
Two-factor verification: OTP-based verification applies when accessing your account.

However, complete security over the internet cannot be guaranteed. If you notice any suspicious activity, contact us immediately.

5. Cookies and tracking technology

The b bajee website uses cookies. Cookies are small data files stored in your browser.

5.1 Essential cookies

These are required for the core functionality of the site — maintaining login sessions, security verification, and saving language preferences. The site will not function properly without these cookies.

5.2 Functional cookies

These cookies are used to remember your preferences, display settings, and recently played games.

5.3 Analytics cookies

These cookies collect information to understand how users navigate the site and to improve the service. The information collected is analysed in aggregated and anonymous form.

Cookies can be disabled by changing your browser settings, but this may limit some functionality of the site.

6. Data retention period

b bajee retains your information for as long as necessary:

All personal and transaction information is retained for as long as the account is active.
Financial and identity information is kept for a set period even after the account is closed.
Technical log files are retained for a limited period and then deleted.
Information may need to be retained for an extended period for legal requirements or dispute resolution.

7. User rights

You have the following rights regarding your account on b bajee:

7.1 Right to access information

If you want to know what information we hold about you, contact our support team.

7.2 Right to correct information

If any of your information is incorrect, you can request a correction. Keep your correct contact details and mobile number updated in your account.

7.3 Right to close account

You can request to close your account at any time. However, information will be deleted after any existing balance is settled and the applicable retention period has passed.

7.4 Opt out of marketing communications

You can inform support to stop sending promotional messages or notifications. However, important account-related messages cannot be stopped.

8. Minors and age verification

b bajee strictly does not provide services to persons under 21 years of age. Age is verified at the time of registration and ID may be requested if there is any doubt. Upon discovering that a user is a minor, their account will be closed and their information deleted.

If a parent or guardian believes their child is using b bajee, please contact us immediately.

9. Policy changes

b bajee reserves the right to update this privacy policy as needed. If any significant changes are made, you will be notified via your registered mobile number or email. Continued use of the site after changes are made will be considered acceptance of the updated policy.

For general questions, visit our FAQ section where you will find answers to common questions about privacy and accounts.

10. Contact and complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

24/7 Live Chat — directly from the support section of the site
Email: [email protected]

Our support team provides assistance in both Bengali and English, and all privacy-related requests are reviewed with appropriate care.